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IT & Digital

Integration That Connects Systems and Decisions

API design, systems integration, enterprise platform implementation and event driven architecture, connecting data and processes across organisational boundaries with reliability and governance.

Who This Service Is For

Enterprise architects, integration leads and IT managers who need to connect disparate systems, implement enterprise platforms and build API strategies that scale.

Service Scope

API development and management
Systems integration design and implementation
Enterprise integration architecture
Middleware and integration platform services
Event streaming and message driven architecture
CRM implementation (Microsoft Dynamics, Salesforce)
ERP integration and customisation
ServiceNow implementation and integration
Document management system integration
Payment system integration
Identity and access integration
Enterprise portal development

Deliverables

API specifications and documentation (OpenAPI/Swagger)
Integration architecture design documents
Integration code, configurations and deployment documentation
Data mapping and transformation specifications
Platform configuration and customisation documentation
Testing and validation reports
Operational support and monitoring documentation

Exclusions & Boundaries

ERP or CRM vendor licensing and procurement
Legacy mainframe programming unless specifically resourced
Bespoke hardware integration

Methodology

Integration engagements follow: requirements analysis, architecture design, data mapping, development, testing (unit, integration, end to end), deployment and operational handover. We use API first design principles and contract driven development.

Competence

Our integration team includes architects, developers and platform specialists with experience across enterprise integration patterns, major API management platforms and CRM/ERP systems.

Governance & Quality

Integration governance includes API versioning, contract management, error handling, monitoring, rate limiting, access control and documentation standards. Every integration has defined ownership and SLAs.

Sectors Served

Public sectorFinancial servicesHealthcareEducationProperty and housingProfessional services

Frequently Asked Questions

Can you integrate with our existing CRM or ERP?

Yes. We integrate with major platforms including Microsoft Dynamics, Salesforce, ServiceNow and SAP, using standard APIs and proven integration patterns.

What is an API first approach?

API first designs the interface contract before building the implementation. This ensures consistent, well documented APIs that are easy to consume and maintain.

How do you handle data mapping between systems?

Data mapping is documented, version controlled and tested. We define transformation rules, handle data quality issues and validate mappings before production deployment.

Related Services

Ready to discuss your requirements?

Speak to our team about how ASB Quality can support your organisation. Tell us what you need and we will point you to the right specialists.