Privacy Policy

Who We Are

ASB Quality is the data controller responsible for your personal data. If you have questions about this policy or your data rights, contact us via the form on our contact page.

Information We Collect

We collect information you provide directly through our contact form: your name, email address, organisation name (optional), service interest and message. We also collect standard web server logs including IP addresses, browser type, pages visited and timestamps.

How We Use Your Information

• To respond to your enquiry and route it to the relevant service team
• To maintain and improve our website
• To comply with legal obligations

Lawful Basis for Processing

We process your personal data on the basis of legitimate interest (responding to business enquiries) and, where applicable, your consent. We do not use your data for automated decision making or profiling.

Data Sharing

We do not sell, rent or trade your personal data. We may share information with trusted service providers who assist in operating our website, subject to appropriate data processing agreements. We will disclose information where required by law.

Data Retention

Contact enquiry data is retained for a reasonable period necessary to respond to and manage your enquiry. Web server logs are retained for security and performance monitoring purposes and are regularly purged.

Your Rights

Under UK data protection law, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and to withdraw consent where consent is the lawful basis. To exercise any of these rights, contact us via the form on our contact page.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. All data transmitted through our contact form is encrypted in transit.

Cookies

Our website uses essential cookies required for the site to function. For full details, please see our Cookie Policy.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected in the 'last updated' date at the top of this page.

Supervisory Authority

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.