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IT & Digital

Automation That Removes Friction, Not Jobs

Robotic process automation, intelligent document processing, workflow automation and AI assisted automation, removing manual overhead from high volume processes while keeping humans in control of decisions.

Who This Service Is For

Operations directors, process owners and transformation leads who need to automate repetitive, rule based and document heavy processes with measurable ROI and responsible governance.

Service Scope

Robotic process automation (RPA) design and implementation
Business process automation and optimisation
Workflow automation and orchestration
Intelligent automation strategy and roadmap
Intelligent document processing (IDP)
AI assisted automation solutions
Cloud automation and orchestration
Integration automation
Low code and no code solution development
Process mining and opportunity assessment

Deliverables

Automation opportunity assessment and business case
Process design documentation and workflow specifications
RPA bot development and testing documentation
Intelligent automation solution documentation
Performance metrics and ROI reporting
Operational support and maintenance documentation
Knowledge transfer and training materials

Exclusions & Boundaries

Full application development, provided under our Software Engineering service
AI and ML model development, provided under our Machine Learning & Applied AI service
Business process re engineering consulting without automation delivery

Methodology

Automation engagements follow: process discovery and mining, opportunity assessment and prioritisation, solution design, bot/workflow development, testing, deployment, performance monitoring and continuous improvement. We measure automation against defined KPIs including volume, accuracy, time savings and exception rates.

Competence

Our automation team includes RPA developers, process analysts and intelligent automation specialists with experience across major automation platforms and AI/ML integration.

Governance & Quality

Automation governance includes bot inventory management, access controls, exception handling, audit trails, performance monitoring and change management. Every automated process has a defined business owner.

Sectors Served

Public sectorFinancial servicesHealthcareProperty and housingProfessional services

Frequently Asked Questions

What processes are good candidates for automation?

High volume, rule based, repetitive processes with structured data inputs are strong candidates. We conduct a process assessment to identify and prioritise automation opportunities based on value and feasibility.

What is intelligent document processing?

IDP uses AI to extract, classify and process information from documents, invoices, forms, reports, correspondence, reducing manual data entry and improving accuracy.

Can automation work with our existing systems?

Yes. RPA and automation tools work with existing applications through their user interfaces and APIs, without requiring changes to underlying systems.

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Ready to discuss your requirements?

Speak to our team about how ASB Quality can support your organisation. Tell us what you need and we will point you to the right specialists.